At Big Sky Board Sports we strive to get you the right product first time. However mistakes are made We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 15 days of purchase date for any reason.
Exchange your item:
1. Call BSBS 1 406 442 0676 to obtain a return authorization number (RA #).
2. We will create a new order for you over the phone.
Return your item:
1. To process a Return call BSBS 1 406 442 0676 or email info@bigskyboards.com to obtain your RA #.
2. Please provide BSBS with the following:
- name on the order
- order id #
- name of the item you wish to return
- reason for return
3. Write your RA # on the outside of the box clearly so we can clearly identify your return for swift processing.
4. Ship to:
BSBS Returns
3317 North Montana Ave
Helena, MT 59602
5. You will be refunded the original purchase price when your order is received
Important Qualifiers
- All shipping and insurance charges will be refunded for product shipped in our error.
- Packages must be returned prepaid.
- We reserve the right to add a 15% re-stock fee to packages arriving without a valid RA#.
- All items must be returned in their original condition, including the original packaging, manufacturer’s containers, documentation, warranty cards, manuals and all accessories.
- Do not mark or deface the original manufacturer containers in any manner.
- Refunds will only be made via the method in which the order was paid.
- We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
- If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per BSBS discretion.
- Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
